Psychological Resilience in the Workplace of the Future: A Qualitative Scenario Analysis

Abstract

This study aims to explore the key factors contributing to psychological resilience in the workplace of the future and the impact of digital transformation on employees' ability to adapt to evolving work environments. This qualitative study utilized semi-structured interviews and a systematic review of scientific literature to examine workplace resilience. A total of 36 participants from various online professional communities were interviewed, representing diverse industries and work experiences. Theoretical saturation was reached when no new themes emerged. Data were analyzed using NVivo software, following a thematic analysis approach, where emerging themes were categorized into broader conceptual areas related to resilience. The study also incorporated a literature review to triangulate findings and strengthen the validity of the results. The study identified four major themes influencing workplace resilience. First, personal coping mechanisms such as emotional regulation, cognitive reframing, work-life balance, social support networks, and mindfulness practices were essential in fostering resilience. Second, workplace culture significantly influenced resilience, with factors such as psychological safety, inclusive environments, team collaboration, workplace flexibility, and mental health policies playing a crucial role. Third, leadership strategies emerged as a key determinant of resilience, with transformational, adaptive, and empathy-driven leadership contributing to employee well-being and adaptability. Finally, the impact of digital transformation was a double-edged sword, as remote work adaptation, AI integration, digital stress, and workplace surveillance introduced both opportunities and challenges for resilience-building. The findings underscore the multifaceted nature of psychological resilience, emphasizing that both individual strategies and organizational support mechanisms play a critical role in fostering workplace adaptability. The study highlights the importance of leadership, workplace policies, and digital well-being initiatives in ensuring employees remain resilient amid ongoing workplace changes.